Decision Support: Business Rules, Metrics, and Reporting
“The right information obtained at the right time supporting the right decision”
In 2006 and forward, those who want to be players in the adult-centered and professional education markets must be agile. They must make decisions quickly and base them on sound intelligence rather than collegial consensus. Since our founding in 1994, InterEd has advocated the aggressive use of metrics-driven intelligence (blended with deep professional judgment) to support decision-making.
Today, we are implementing integrated, intelligence-driven decision-support systems that subsume lead generation and management, enrollment pipeline management, enrollment support and collateral pre-matriculation services, and post-matriculation retention and learning environment process and outcomes management. Such systems present key metrics to relevant leaders in daily, weekly, and monthly dashboards. While technology firms may be able to build and deploy a physical system (assuming you can define it for them), only InterEd possesses the deep experience to know which metrics matter for adult-centered and professional programs. Our deep experience in this area began in 1986, when principals at InterEd developed the first comprehensive assessment and process management system for the nation’s largest university.
Now may be a good time to call us to begin planning your next phase of decision-support to manage growth and quality. In each of the following functional areas, InterEd can help you develop the policies, procedures, standards for performance, and metrics that will make you an even more effective leader.