Decision Support: Business Rules, Metrics, & Reporting
Sustained success, as opposed to short-term good fortune, is most often based on having the right information obtained at the right time supporting the right decision.
Since our founding in 1994, InterEd has advocated the aggressive use of metrics-driven intelligence blended with deep professional judgment to support decision-making.
Metrics-driven management has always been a good idea but, going forward, those who want to be players in the adult-centered and professional education markets must be agile in a way that can only be informed by the right metrics delivered at the right time. These leaders must make decisions quickly and base them on sound intelligence rather than collegial consensus.
InterEd has developed and refined an integrated, intelligence-driven decision-support system that subsumes lead generation and management, enrollment pipeline management, enrollment support and collateral pre-matriculation services, and post-matriculation retention and learning environment process and outcomes management. Such systems present key metrics to relevant leaders in daily, weekly, and monthly dashboards.
A Note on Infrastructure
While technology firms may be able to build and deploy a physical system (assuming you can define it for them), only InterEd possesses the deep experience to know which metrics matter for adult-centered and professional programs. Our deep experience in this area began in 1986, when principals at InterEd developed the first comprehensive assessment and process management system for the nation’s largest university. Perhaps most important to you, InterEd can help you select a technology vendor (we know them all) and in the process save you tens to hundreds of thousands of dollars.
Financial Models and Financial Modeling
Most university leaders operate with 19th Century accounting systems that do not permit them to make rational resource allocation decisions. One first step in addressing this shortcoming is to create a comprehensive financial model for a target program and, from there identify the new or revised sources of information necessary to drive the model. Initially, the model can be fed by hand (i.e., brute force calculations) eventually leading to a more systematic solution.
Contact Us
The time needs to be right but, when it is, contact us to begin planning your next phase of decision-support to manage growth and quality. InterEd can help you develop the policies, procedures, standards for performance, and metrics that will make you an even more effective leader.