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Executive Retreat
Building and Managing a Precision Managed Retention System
As learner acquisition costs continue to rise, most adult-centered and professional programs have for some time been in a position to benefit — academically, financially, and operationally — by investing an incremental 20 cents in retention efforts for every dollar spent on attracting and enrolling students. Few institutions come close to this ratio and fewer still address retention as a systematic process, the efficiency of which can be improved through careful attention to processes and results. These shortcomings hold significant consequences for total enrollments and financial margins.
Lost in thought . . . Lost thought?
This Retreat delivers deep understanding, models and organizational approaches to developing a world-class Precision Managed Retention System that contributes to academic quality, student satisfaction (and referral rate), and financial margins. Thoroughly explored are vision and conceptual frameworks, communications and control issues, data collection, interpretation, and most important, triaged intervention strategies.
This Retreat is a spin-off from our well-known Retreat on developing and managing a world-class precision managed front-end. The focus is narrower and, unlike the former Retreat, we generally complete our agenda without staying late into the social hour on the last day. A senior operations person representing the academic side may be a useful co-attendee at this experience. The Retreat delivers everything you need to know to develop or revise your institution's retention management system. It includes emphasis on infrastructure, business rules, role definitions, performance standards, metrics, reporting and decision-support systems, and more. It is also an effective primer for those who are considering securing additional hands-on guidance from InterEd or other sources.